The omnibus directive (also known as the directive on ratings and reviews) is a European Union directive that regulates the posting of ratings and reviews about products and stores online. The main goal of this directive is to ensure transparency and fairness in ratings and reviews and to prevent their use for misleading advertising.
Product and service reviews and seller ratings
IGMAR RAMUT SPÓŁKA JAWNA KRAKOWSKA 37M, 38-200 JASŁO, NIP: 872-00-07-879, REGON: 37024734 KRS: 0000020878 provides customers of the Igmar online store with the opportunity to post reviews and ratings of the store, offered products, and services.
Customers can only add reviews after making purchases in the Igmar online store or on Allegro under the nickname e-igmar. A review can be added at any time from the date of purchase of the product or service. Product reviews can only be added by registered customers of the store. It is not possible to add a product review without logging in.
The added review is automatically assigned to the user's account. To publish a review, the user must provide their first and last name or nickname (this information will be visible to other users), provide the content of the review, and rate the product or service on a scale from 1 to 5. The reviewer should formulate the content of the review in a reliable, honest, and substantive manner. The use of vulgarities and other words commonly regarded as offensive in the content is not permitted. Adding reviews is limited to text only - users cannot add, among other things, graphic or multimedia files. Exclusions when adding reviews
The following types of reviews are not permitted and are prohibited:
1) without making purchases in the Igmar online store or on Allegro under the nickname e-igmar
2) reviewing products and services that have not been purchased by the reviewer
3) that fulfill the characteristics of unfair competition as defined in Article 3 of the Act of April 16, 1993, on combating unfair competition
4) violating the personal rights of the seller or a third party
5) by paid users, to artificially inflate the ratings of offered products and services
6) that contain links to other websites
7) containing spam content
8) multiple submissions of reviews by the same user and/or of identical content
Verification of added reviews about products and services and seller ratings In order for a review to be published, it must be written in Polish while adhering to the applicable rules of correct Polish. IGMAR RAMUT SPÓŁKA JAWNA verifies each added review of the offered products, services, and seller ratings. The verification involves determining whether the posted reviews come from buyers who have actually purchased the reviewed product or have ever been customers of IGMAR RAMUT SPÓŁKA JAWNA. In case of any doubts regarding the review, the IGMAR RAMUT SPÓŁKA JAWNA warehouse verifies the author of the review, i.e., checks whether the author of the review made a purchase of the reviewed product or service in the Igmar online store. If the review does not meet the requirements described above, the product review or store rating will not be posted and may be removed.
Determining the final rating of a product or service
The final rating of a product or service is the average calculated based on individual ratings from users. The average does not include reviews of products or services that have not been approved after the verification process.