Introduction
01. The online store IGMAR, available at igmar.pl, operated by the company IGMAR Ramut Spółka Jawna with its registered office in Jasło at ul. Krakowska
37m, 38-200 Jasło, TAX ID (NIP): 872-00-07-879, REGON: 370247343 KRS: 0000020878 - hereinafter referred to as the Company - which is at the same time the administrator of personal data.
02. These Regulations set out the rules for the provision of services in the online store.
POLISH ZLOTY - PLN
BANK ACCOUNT: 47 1240 2340 1111 0011 2284 0327 BANK PEKAO
EURO - €
BANK ACCOUNT: 90 1020 2964 0000 6402 0205 7263 BANK PEKAO
Registration, login and newsletter
01. The Company provides electronically the service enabling Customers to create and use a Customer Account on the website of the
online store at igmar.pl
02. The Customer Account service consists in enabling Customers to use the functionality of the Online Store after logging in.
03. Registration of a Customer Account in the Online Store is voluntary and free of charge.
04. A Customer may browse the assortment of the Online Store, place orders or make reservations without registering a Customer Account. A Customer who has registered
a Customer Account in the Online Store, however, has the possibility of: adding products „to favorites” and recommending them to friends, tracking order history, tracking
the status of a placed order.
05. A Customer may register a Customer Account in the Online Store by clicking on the "Login/Create account" tab on the home page of the Online Store at igmar.pl
or the Customer may register a Customer Account during the process of placing an order or making a reservation via the
Online Store.
06. Registering a Customer Account in the Online Store requires filling in the registration form by providing an e-mail address
and a password. In order to register a Customer Account it is necessary for the Customer to read and accept these Regulations, and also to give
consent to the processing of his/her personal data provided during registration, which are marked as mandatory. Providing the data marked
as mandatory is necessary to set up a Customer Account, to carry out and handle orders or reservations placed in the Online Store, and also
for the proper provision of electronic services. Providing the data marked as mandatory is voluntary, but necessary to create a Customer Account. Providing personal data not marked as mandatory is voluntary and is not necessary to create a Customer Account.
07. After filling in the registration form, click "Create account". Then a message confirming the registration of the Customer Account will be sent by the Company to the e-mail address provided in the registration form. The contract for the provision of electronic services consisting in enabling the Customer to create and use a Customer Account on the Online Store website is concluded at the moment the Customer receives an electronic message confirming the registration of the Customer Account. The Customer Account service is provided free of charge for an indefinite period.
08. A Customer making purchases without registering an account is obliged to give consent for the processing of personal data.
09. Subscribing to the electronic newsletter, in which the Company presents news and promotions, requires only providing an e-mail address and consenting
to receive commercial information at that e-mail address within the meaning of the Act of 18 July 2002 on the provision of electronic services (consolidated text Journal of Laws of 2013, item 1422). In such a case, the Company sends a return e-mail asking to confirm the subscription. A Customer may at any time, without giving a reason and without incurring costs, change the specified e-mail address to which the newsletter is sent or unsubscribe from the Newsletter by clicking on the newsletter link placed in the footer of each newsletter, entering his/her e-mail address in the appropriate field and then choosing "Unsubscribe/Opt out".
10. After registering a Customer Account, the Customer may log in to the Online Store by providing the e-mail address indicated during registration and a password.
11. A Customer may terminate the contract for the provision of the Customer Account service at any time, without giving a reason and without incurring costs, by sending to the Company
via e-mail to: info@igmar.pl or in writing to the Company's postal address indicated in the introduction to these Regulations a request to delete the Customer Account, together with an indication of the e-mail address currently registered in the Online Store.
12. The Company may terminate the contract for the provision of the Customer Account service with 14 days' notice for important reasons, which include:
1) the Customer's use of the Online Store in a manner violating the law or the provisions of these Regulations,
2) the Customer's use of the Online Store in a way that violates the rights of third parties or good morals,
3) the Customer's use of the Online Store in a manner that disrupts its operation,
4) sending or posting unsolicited commercial information (spam) by the Customer within the Online Store.
13. The Company may deliver a statement terminating the contract for the provision of the Customer Account service by sending the Customer a notice of termination of the contract for the provision of the Customer Account service by e-mail to the e-mail address currently registered in the Online Store.
14. Termination of the contract for the provision of the Customer Account service by either Party, as well as termination of the contract for the provision of the Customer Account service by mutual agreement of the Parties, will result in the blocking and deletion of the Customer Account from the Online Store.
15. Termination of the contract for the provision of the Customer Account service by either Party, as well as termination of the contract for the provision of the Customer Account service by mutual agreement of the Parties, does not affect rights acquired by the Parties prior to the termination or rescission of the contract.
01. A Customer may purchase goods available in the Online Store assortment by placing an order. Orders may be placed
twenty-four hours a day, seven days a week via the e-commerce website igmar.pl
02. All information about products posted on www.igmar.pl, in particular descriptions, technical and user parameters and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, in accordance with the terms of these Regulations.
03. Product prices shown on igmar.pl are given in Polish zloty. Prices do not include delivery costs.
04. Prices of goods displayed on the Online Store's websites apply only to orders and reservations placed via the Online Store. For goods offered for sale outside the store, the prices shown in the relevant price list apply.
05. Prices of goods presented on the Online Store's websites may change, provided that a change in the price of a product does not affect orders and reservations placed before the change in price comes into effect.
06. An essential element of the order placement procedure is the Customer's familiarization with and acceptance of these Regulations, which the Customer confirms by checking the appropriate box before finalizing the order. Failure to accept these Regulations during the order placement procedure prevents the use of the possibility to purchase goods via the Online Store.
07. An element of the order procedure is also the provision by the Customer of his/her personal data indicated in the order form as mandatory and the Customer's consent, by checking the appropriate box before finalizing the order, to the processing of the Customer's personal data provided when placing the order for the purpose of executing and handling the order placed in the Online Store. Providing personal data marked as mandatory is voluntary, but necessary to place an order. Providing personal data not marked as mandatory is voluntary and is not necessary to place an order.
08. To place an order, you should, via the Online Store website igmar.pl compile the order, choose the delivery area,
the method of payment, fill in the order form, and then confirm and send the order by clicking "I confirm the purchase, Order with obligation to pay". Clicking "I confirm the purchase, Order with obligation to pay" constitutes the Customer's placement of an order with an obligation to pay.
09. The Customer compiles the order using the "Cart". By clicking "add to cart" the Customer selects a product from the Online Store's assortment available at the time of placing the order, according to its description and price, and chooses the size if the product is offered in different sizes. After clicking "Proceed to checkout", the Customer selects the delivery area. After selecting the "Online purchase" option, the Customer chooses the method of payment and fills in the order form.
10. The order form should indicate:
1) the Customer's first and last name and address,
2) the Customer's telephone number and e-mail address;
3) the recipient's details and the address to which the goods should be delivered, if the ordered goods are to be delivered to an address other than the Customer's address.
11. A Customer who has registered a Customer Account in the Online Store may place an order using the Customer Account after logging into the Online Store.
12. During the order placement procedure – until you click "I confirm the purchase, Order with obligation to pay" – the Customer has the possibility to modify the order, in particular with regard to the choice of product, delivery area, method of payment, and the data provided in the order form. To modify the order with regard to product selection, click "Edit" visible on the Online Store page during the order placement procedure.
13. An order is placed after compiling the order, selecting the delivery area, method of payment and completing the order form.
14. An order is placed by the Customer clicking "I confirm the purchase, Order with obligation to pay". An order placed via the Online Store entails an obligation to pay.
15. Placing an order by the Customer constitutes an offer to the Company to conclude a sales contract for the goods which are the subject of the order.
16. The sales contract is concluded between the Customer and the Company.
17. If, after the Customer has placed an order, it turns out that the order cannot be fulfilled within the time specified for order fulfillment, the Company will promptly inform the Customer at the e-mail address provided in the order form or in the Customer Account if the Customer placed the order using the Customer Account. In such a case, the Customer may cancel the order in part where fulfillment is not possible within the specified time or cancel the entire order by informing the Company by e-mail at: info@igmar.pl, or in writing to the Company's postal address indicated in the introduction to these Regulations.
18. In the case referred to in paragraph 17, if the Customer has already paid for the ordered goods in advance, the Company will promptly refund the amount paid or the appropriate part thereof if the order is partially fulfilled. The refund will be made to the Customer's bank account provided on the return form - which is Appendix No. 3 to the Regulations. The Customer does not bear any fees in connection with such a refund.
19. A Customer who placed an order and chose cash on delivery has the right to cancel the order until the Company dispatches the shipment containing the ordered goods to the Customer. A declaration of intent to cancel the order may be submitted by e-mail to: info@igmar.pl or by phone by calling +48 604 621 716 available Monday to Friday from 08:00 to 16:00
(charged at the standard rate for a call, according to the tariff package of the service provider used by the Customer).
20. In the case of online sales, the recording, securing and making available of the essential terms of the concluded contract is done by providing the Customer with a printed document confirming the purchase or the order specification together with the shipment. With regard to consumers, the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014.827) shall apply.
Payment, prices of goods
01. When placing an order, the Customer may choose the following method of payment of the price and delivery costs of the goods:
1) cash on delivery upon receipt of the ordered goods (payment on delivery) – the Customer pays the courier upon receipt of the goods delivered by a courier company;
2) payment before receipt of the ordered goods (advance payment):
3) payment by bank transfer via online banking,
4) electronic transfer or payment by card – via the PayU online payment service provided by DialCom24 Spółka z ograniczoną odpowiedzialnością,
5) payment via PayU
02. The Company accepts at least the following payment cards: Visa Classic, Visa Electron, EuroCard/MasterCard, Diners Club, PBK, JCB, American Express. The Customer may be required to provide his/her personal data (including address data, card number, expiry date and CVV/CVC number of the debit or credit card) and to perform other actions necessary to pay by debit or credit card, as well as to make a declaration of consent to the processing of his/her personal data, in accordance with applicable regulations established by institutions handling such transactions.
03. The Company does not ship goods outside the Republic of Poland.
04. A Customer who chose advance payment when placing an order should pay the price and delivery costs within 24 hours of receiving from the Company the electronic message confirming receipt of the order and acceptance of the order for processing.
05. A Customer who chose cash on delivery when placing an order is obliged to make the payment upon receipt of the parcel containing the ordered goods.
06. Payment by bank transfer via online banking is made to the bank account number provided at the finalization of the order or via the PayU online payment service provided by DialCom24 Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań
at ul. Kanclerska 15, 60-327 Poznań, KRS 0000306513, in accordance with the regulations available at: REGULAMIN PayU
Delivery
01. The delivery time of the order, indicated in the order summary in the online store, is the most probable time to prepare the goods for shipment to the Customer.
02. The total order fulfillment time is:
a) in the case of arranging delivery by courier at the Customer's request: 2 business days (the next business day after dispatch),
b) order fulfillment time in business days (from the moment of receiving payment to sending the goods): 2 business days (the next business day after dispatch)
03. The Company undertakes to provide the Customer with the shipment tracking number by e-mail, thanks to which the Customer will be able to track the status of the shipment.
04. Delivery fees for products are specified in the "Delivery and payment" section.
Right of withdrawal from the contract
01. In accordance with Article 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014.827), a Customer who is a Consumer and who has concluded a distance contract via the Online Store may withdraw from that contract within 14 days without giving any reason. The information on the right of withdrawal from the contract, containing in particular information on the manner and deadline for exercising the right of withdrawal from the contract and on the costs of returning goods in the event of withdrawal from the contract, which are borne by the Customer, constitutes Appendix No. 1 to these Regulations.
02. The period for withdrawal from the contract begins on the day on which the Customer takes possession of the goods or on which a third party indicated by the Customer other than the carrier takes possession of the goods. In the case of a contract which covers several items delivered separately, in batches or in parts, the withdrawal period begins on the day on which the Customer takes possession of the last item, the last batch or part, or on which a third party indicated by the Customer other than the carrier takes possession of the last item, the last batch or part.
03. A Customer who is a consumer may withdraw from the contract by informing the Company of his/her decision to withdraw from the contract by means of a clear statement, for example by sending a letter by post to the address indicated at the beginning of these Regulations with the note "Return" or by sending such a statement by e-mail to: info@igmar.pl The statement of withdrawal may be submitted using the form the model of which constitutes Appendix No. 2 to these Regulations, but this is not obligatory. To facilitate the refund procedure as much as possible, the Customer should, together with the statement of withdrawal, send the return form containing, in particular, his/her bank account number.
04. To meet the withdrawal deadline it is sufficient to send the information on the exercise of the right of withdrawal before the withdrawal period expires.
05. In the case of withdrawal from the contract, the contract is considered not to have been concluded. If the Customer submits a declaration of withdrawal from the contract before the Company has accepted his/her offer, the offer ceases to be binding.
06. In the event of withdrawal from the contract, the Customer is obliged to return the goods immediately, but no later than within 14 days from the day on which he/she informed the Company of the withdrawal from the contract. To meet the deadline it is sufficient for the Customer to send the goods before the 14-day return period to the address indicated at the beginning of the Regulations with the note "Return".
07. The Customer bears the costs of returning the goods.
08. In the event of withdrawal from the contract, the Company shall immediately, no later than within 14 days from the day on which it was informed of the Customer's decision to withdraw from the contract, refund all payments received from the Customer, including the cost of delivering the goods, except for additional costs resulting from the Customer's choice of a method of delivery other than the cheapest standard delivery method offered by the Company.
09. The refund will be made by the Company using the same means of payment as used by the Customer, unless the Customer has expressly agreed to a different method of refund - in any case the Customer will not incur any fees as a result of such refund.
10. The Company may withhold the refund of payments received from the Customer until it has received the goods back or until the Customer has provided proof of returning the goods, whichever occurs first.
11. The Customer is liable for any diminished value of the goods resulting from using them in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.
12. In accordance with Article 38 of the Act of 30 April 2014 on consumer rights (Journal of Laws 2014, item 827), the right of withdrawal from a distance contract does not apply to contracts:
1) for the provision of services, if the entrepreneur has fully performed the service with the explicit consent of the consumer who was informed before the service commenced that by fulfilling the service the entrepreneur will lose the right of withdrawal;
2) where the subject of the contract is a non-prefabricated item, manufactured or assembled according to the consumer's specification or serving to satisfy his/her individual needs;
3) where the subject of the contract is an item which is liable to deteriorate rapidly or has a short shelf life;
4) where the subject of the contract is an item supplied in a sealed package which cannot be returned after opening for reasons of health protection or hygiene, if the package has been opened after delivery;
5) where the subject of the contract is items which, after delivery, due to their nature, become inseparably mixed with other items.
Complaints
1. The Company is obliged to deliver goods to Customers free from physical and legal defects; the Company is liable to Customers for defects in the goods under the rules set out in the provisions of the Civil Code of 23 April 1964.
2. A complaint may be submitted by the Customer in writing to the Company's address indicated at the beginning of these Regulations.
3. A complaint should in particular contain: the customer's name and address for correspondence, an e-mail address to which the response to the complaint should be sent if the Customer wishes to receive the reply by e-mail, the date of purchase of the goods, the type of the complained goods, an exact description of the defect and the date of its discovery, the Customer's demand, as well as the Customer's preferred method of being informed about the manner of handling the complaint. A proof of purchase should be attached to the complaint. This may be, for example, a copy of a receipt or an invoice, a printout from a bank statement.
4. A complaint can be submitted using the complaint form available on the Online Store website in the "Complaints" tab at
igmar.plThe complaint form is only an example which the Customer does not have to use when submitting a complaint.
5. A Customer exercising rights under the warranty is obliged to deliver the defective goods to the Company at the address indicated at the beginning of the Regulations at the Company's expense.
6. The Company will consider and respond to the complaint without undue delay, no later than within 14 days from the date of submission of the complaint. The Customer will be informed of the manner of handling the complaint in accordance with the contact details provided in the complaint.
7. Complaints concerning the newsletter service or other electronic services, including malfunctions of the Online Store, may be submitted by e-mail to:info@igmar.pl or by phone at +48 604 621 716 available Monday to Friday from 08:00 to 16:00 (charged at the standard rate for a call, according to the tariff package of the service provider used by the Customer).
The consideration of the complaint and the provision of information on how it was handled will take place within fourteen days from the date the Company receives the complaint. The Customer will be informed of the outcome in accordance with the contact details provided in the complaint.
Privacy policy
01. Personal data provided by the Customer during registration, when placing an order or reserving goods are processed by IGMAR Ramut Spółka Jawna,
38-200 Jasło ul Krakowska 37m, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Rzeszów, 12th Commercial Division
of the National Court Register under KRS number 0000020878, holding tax identification number NIP: 8720007879, REGON: 370247343, which is the data controller.
02. An essential element of the registration, ordering or reservation procedure is for the Customer to provide his/her personal data marked as mandatory and to give consent to the processing of personal data provided during registration, ordering or reservation. Providing personal data marked as mandatory is voluntary but necessary for registration, placing an order or making a reservation, their fulfillment and handling. Providing personal data not marked as mandatory is voluntary.
03. If the Customer has consented to receiving the free newsletter service provided electronically, the obtained e-mail address is added to the mailing list and is used for marketing purposes to send the Customer commercial information by e-mail in the form of a newsletter.
04. Consent to the processing of personal data is given by the Customer by checking the appropriate box during registration, ordering or reserving goods.
05. Collected personal data will be disclosed to third parties, namely:
a) employees of the company and the online store,
b) providers of IT systems and IT services,
c) entities providing subcontracting services to the company, accounting, legal, analytical and marketing services,
d) postal operators and couriers,
e) institutions authorized by law.
06. If payment for the ordered goods is made in advance, the data are also transferred to the entity through which the transaction is processed. The amount and type of data transferred are restricted to the necessary minimum.
07. The purpose of data processing is order handling, covering the process from placing the order to the delivery of the goods, after-sales service (warranty, guarantee, withdrawal from the contract) and sending commercial information.
08. The Customer has the right to access the data, to rectify them, delete them or restrict processing, as well as the right to object, request cessation of processing and data portability, the right to withdraw consent at any time and the right to lodge a complaint with the supervisory authority, i.e. the President of the Office for Personal Data Protection.
09. If the Customer wishes to exercise the rights specified in paragraph 8, he/she should contact the Company at the address indicated at the beginning of these Regulations or by e-mail at info@igmar.pl
10. The data controller does not intend to transfer personal data to a third country or an international organisation.
11. Personal data will be stored for a period of 10 years, counting from the beginning of the year following the year in which consent to the processing of personal data was given.
12. The Company uses cookies, i.e. small text-numeric files that are saved by an IT system on the User's IT system (on the computer, phone or other device from which the connection to the Service was made) while browsing the Service, including the "Online Store" subpage, and allow later identification of the User in the event of a subsequent connection to the Service from the device (e.g. computer, phone) on which they were saved.
13. Cookies collect data on how the User uses the Service, including the "Online Store" subpage, and their main purpose is to facilitate the User's use of the Service, to tailor the Service's pages to the needs and expectations of a given User (personalization of the Service's pages), and to study User traffic within the Service.
14. Cookies are used in the Service with the User's consent. Consent may be given by the User by appropriately configuring the software, in particular the web browser, installed on the telecommunications device used by the User to browse the Service. The User may also at any time restrict or disable cookies in his/her browser by configuring it to block cookies or warn the User before saving a cookie on the device used to browse the Service. In such case, using the Service, including the "Online Store" subpage, may be less efficient, the User may not have access to some content, and in extreme cases the correct display of the Service pages, including the "Online Store" subpage, may be completely blocked.
15. Detailed provisions regarding personal data protection and the privacy policy are contained in the Privacy and Cookies Policy, which is available on the Online Store website.
Other provisions
01. Polish law applies to the sales contract for products in the online store. The contract is concluded in Polish or English - at the Customer's choice.
02. The Company reserves the right to amend these Regulations for legal or organizational reasons. Each Customer will be informed of the content of changes to the Regulations by placing a notice of change on the Online Store's website. Customers who registered a Customer Account in the Online Store will be additionally notified of changes to the Regulations by sending to the e-mail address provided in the registration form information containing a summary of the changes. Notification of changes to the Regulations will be made no later than 14 days before the changes enter into force. Changes to the Regulations will take effect on the date indicated together with the information on the change, but not earlier than 14 calendar days after the notification of the change. The amended Regulations will bind a Customer who registered a Customer Account in the Online Store unless, in the absence of acceptance of the changes, the Customer notifies the Company - within 14 calendar days from the date of receipt of the information on the change of the Regulations - of termination of the contract for the provision of the Customer Account service in the manner indicated in the "Registration and login. Newsletter" section of these Regulations.
03. In the event of changes to these Regulations, all contracts, orders and reservations placed before the entry into force of the amended Regulations will be executed in accordance with the Regulations in force on the date of conclusion of the contract, placing of the order or making the reservation by the Customer.
04. Matters not regulated in these Regulations shall be governed by Polish law, in particular the Act of 23 April 1964 Civil Code (consolidated text Journal of Laws of 2014, item 121, as amended), and in the case of Customers who are Consumers also by the Act of 30 April 2014 on consumer rights (Journal of Laws 2014, item 827).
05. The platform for online dispute resolution between consumers and traders at the EU level (the ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform provides an interactive and multilingual website with a single point of entry for consumers and traders seeking out-of-court resolution of disputes relating to contractual obligations arising from online sales or service contracts.
06. These Regulations come into force on 25 May 2018.
INFORMATION
ON THE RIGHT TO WITHDRAW FROM THE CONTRACT
§1
Right of withdrawal from the contract
01. The Customer has the right to withdraw from this contract within 14 days without giving any reason.
02. The withdrawal period expires after 14 days from the day on which:
1) the Customer takes possession of the goods or a third party other than the carrier and indicated by the Customer takes possession of the goods - in the case of a contract for the transfer of ownership of goods,
2) the Customer takes possession of the last of the goods or a third party other than the carrier and indicated by the Customer takes possession of the last of the goods - in the case of a contract for the transfer of ownership of multiple goods delivered separately,
3) the Customer takes possession of the last batch or part or a third party other than the carrier and indicated by the Customer takes possession of the last batch or part – in the case of a contract for the transfer of ownership of goods delivered in batches or parts,
4) the conclusion of the contract - in the case of service contracts.
03. To exercise the right of withdrawal from the contract, the Customer must inform the Company of his/her decision to withdraw from this contract by means of a clear statement, for example by e-mail to:info@igmar.pl, or in writing to the address indicated at the beginning of these Regulations with the note "Return".
04. The Customer may use the model withdrawal form, but it is not obligatory.
05. To facilitate the refund procedure as much as possible, the Customer should, together with the statement of withdrawal, send the return form containing in particular his/her bank account number.
06. To meet the withdrawal deadline, it is sufficient that the Customer sends the information concerning the exercise of the right of withdrawal before the withdrawal period expires.
07. Effects of withdrawal from the contract:
a) If the Customer withdraws from this contract we will refund all payments received from the Customer, including the costs of delivering the goods (except for additional costs resulting from the Customer's chosen method of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we were informed about the Customer's decision to withdraw from this contract. We will make the refund using the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case the Customer will not incur any costs as a result of such refund. We may withhold the refund until we have received the goods back or until the Customer has provided proof of having sent back the goods, whichever occurs earlier.
b) The goods must be sent back to the Company without undue delay and in any event not later than 14 days from the day on which the Customer informed the Company about the withdrawal from this contract.
c) The deadline is met if the goods are sent before the expiry of the 14-day period to the Company's address indicated at the beginning of the Regulations with the note "Return".
d) The direct costs of returning the goods shall be borne by the Customer.
e) The Customer is liable for any diminished value of the goods resulting from using them in a way which is not necessary to establish the nature, characteristics and functioning of the goods.
To download and complete the form,
click on the PDF image.
MODEL WITHDRAWAL FORM